At Bhagya, we want you to love the jewellery you receive. Every piece is carefully checked, packed and dispatched before it leaves us.
If, however, you receive a damaged, defective or incorrect product, we are here to help.
Please read the following policy carefully before placing your order.
1. Eligibility for Returns & Exchanges
A return or exchange may be accepted in the following situations:
- You received a damaged product.
- You received a defective product.
- You received a product different from what you ordered.
- An item is missing from your order.
- The product received has a manufacturing defect.
All return or exchange requests are subject to verification by the Bhagya team.
2. Time Limit for Reporting an Issue
Any issue with your order must be reported within 48 hours of delivery.
Requests received after this period may not be eligible for a return or exchange.
To raise a request, please contact our customer support team with:
- Order number
- Registered mobile number/email address
- Clear photographs of the product
- Clear photographs/videos of the packaging
- A brief description of the issue
For damaged or incorrect orders, an unboxing video may be requested to help us verify the condition of the package and product at the time of delivery.
3. Products Must Be Unworn and Unused
For an approved return or exchange, the product must be:
- Unworn
- Unused
- In its original condition
- Free from scratches, marks, stains, perfume, moisture or other signs of use
- Returned with its original packaging
- Returned with all cards, tags, accessories and accompanying items
Products that show signs of wear or damage caused after delivery may not qualify for return or exchange.
4. Incorrect Nakshatra Selected During Ordering
Please select your Nakshatra carefully if not using the inbuilt nakshtra calculator, before completing your purchase.
Bhagya bracelets are specifically associated with individual Nakshatras. If you accidentally select the wrong Nakshatra while placing your order, please contact us before the order is dispatched.
Once the bracelet has been dispatched or delivered, a change of Nakshatra may not be possible.
If an exchange is approved, the customer may be responsible for applicable shipping or handling charges.
5. Change of Mind
Because Bhagya jewellery is carefully packed and processed for individual orders, we do not generally accept returns simply because the customer has changed their mind, no longer wants the product or has ordered by mistake.
However, Bhagya may consider an exchange request at its discretion, provided the product is unused, in original condition and meets all applicable eligibility requirements.
6. Size-Related Exchanges
Please carefully check the size information provided on the product page before ordering.
If your bracelet is not the right size, please contact us within 48 hours of delivery.
Size exchanges may be considered only if:
- The bracelet is unworn and unused.
- The product is in its original condition.
- The original packaging is intact.
- The requested size is available.
Any applicable shipping or handling charges may be borne by the customer.
7. Products Not Eligible for Return or Exchange
The following products may not be eligible for return or exchange:
- Products that have been worn or used
- Products showing scratches, stains, damage or signs of wear
- Products exposed to water, perfume, chemicals or other substances
- Products that have been altered, resized or modified
- Products returned without original packaging
- Products damaged due to improper care or misuse
- Products returned after the specified return window
- Products purchased during a clearly stated Final Sale / Non-Returnable Sale
- Gift cards or other non-returnable items, where applicable
8. Jewellery Naturally Changes With Use
Bhagya bracelets are made using jewellery materials and finishes designed for everyday wear.
However, exposure to water, sweat, perfume, lotions, chemicals, chlorine and friction can affect the appearance and finish of jewellery over time.
Normal signs of wear, including gradual changes in plating or finish due to regular use, are not considered manufacturing defects.
Please follow our Jewellery Care Guidelines to help maintain your bracelet.
9. Damaged Products
If your bracelet arrives damaged, please contact us within 48 hours of delivery.
Please do not wear or alter the product.
Keep the original packaging and share photographs/videos of both the packaging and product with our team.
Once the issue is verified, Bhagya may offer a replacement or another appropriate resolution.
10. Wrong Product Received
If you receive a product different from the one ordered, please contact us within 48 hours of delivery.
Once verified, Bhagya will arrange an appropriate resolution, which may include replacement of the incorrect product.
The incorrect product must be returned in its original unused condition.
11. Missing Items
If any item from your order is missing, please notify us within 48 hours of delivery.
Our team will verify the order and packaging details before providing a resolution.
12. Exchange Process
If your exchange request is approved:
- Step 1: Contact Bhagya customer support with your order details.
- Step 2: Share photographs/videos and details of the issue.
- Step 3: Our team reviews the request.
- Step 4: Once approved, we provide instructions for returning the product, where applicable.
- Step 5: Once the returned product is received and inspected, the replacement is processed.
Replacement timelines depend on product availability and shipping timelines.
13. Refunds
Where a refund is approved, it will generally be processed to the original payment method used for the order.
Refund processing timelines may vary depending on the payment method, bank or payment service provider.
Shipping charges, COD charges or other non-refundable charges, where applicable, may not be refundable.
14. COD Orders
For Cash on Delivery orders, refunds, where applicable, may require additional information from the customer to process the refund.
The Bhagya team will communicate the required details during the refund process.
15. Return Shipping Charges
If the return or exchange is due to a confirmed issue caused by Bhagya, such as receiving a defective, damaged or incorrect product, Bhagya will generally bear the applicable return/replacement shipping cost.
If an exchange is approved for reasons such as size preference or an incorrect selection made by the customer, applicable shipping or handling charges may be borne by the customer.
16. Product Inspection
All returned products are subject to inspection.
Approval of a return or exchange is not automatic simply because a request has been submitted.
If the returned product does not meet the eligibility requirements, Bhagya reserves the right to reject the return or exchange request.
19. Important Note
Bhagya reserves the right to determine whether a product qualifies for return, exchange or refund based on the condition of the product and the circumstances of the request.
This policy is intended to ensure a fair experience for both our customers and Bhagya.
For any questions regarding returns or exchanges, please contact our customer support team with your order number.