Shipping Policy

1. Order Processing

Once your order is successfully placed, our team carefully prepares and packs your Bhagya jewellery.

Orders are generally processed and dispatched within 2–4 business days after confirmation of payment.

Orders placed on Sundays or public holidays will be processed on the next business day.

During festive periods, sales, product launches or other high-demand periods, dispatch may take slightly longer. We will keep you informed in case of any significant delay.

2. Delivery Timeline

Once your order has been dispatched, delivery generally takes:

• Metro cities: approximately 2–5 business days
• Other cities and towns: approximately 3–7 business days
• Remote locations: approximately 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Bhagya may offer free shipping on selected orders, campaigns or minimum order values from time to time.

Any applicable shipping offer will be mentioned on the website or at checkout.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details through your registered contact information.

You can use the tracking information to follow the status of your order.

Please allow some time for the tracking information to become active after dispatch.

5. Cash on Delivery (COD)

Partial Cash on Delivery may be available for selected locations and orders, subject to courier availability and Bhagya's order verification process.

We do not deal in full COD. The order value will be partially paid at the time of order and balance can be collected at delivery time.

For certain COD orders, Bhagya may contact you to confirm the order before dispatch.

6. Incorrect or Incomplete Address

Please ensure that your shipping address, PIN code and contact number are correct before placing your order.

Bhagya will not be responsible for delivery delays, failed delivery or additional shipping costs caused by an incorrect, incomplete or inaccurate address provided by the customer.

If your order has not yet been dispatched and you notice an error in your address, please contact us immediately. We will try our best to assist you.

7. Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

If the recipient is unavailable, please coordinate with the courier partner to arrange delivery.

If an order is returned to Bhagya because of repeated failed delivery attempts, incorrect address, refusal to accept the parcel or non-availability of the recipient, additional shipping charges may apply if the order needs to be re-shipped.

8. Delayed Deliveries

While we work with reliable courier partners to deliver your order within the estimated timeframe, occasional delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Festivals
• Courier operational issues
• Transportation disruptions
• Remote-location restrictions
• Incorrect address or contact details
• Other circumstances beyond our control

If your order is significantly delayed, please contact our customer support team and we will assist you in tracking the shipment.

9. Damaged Package

Your Bhagya jewellery is carefully packed before leaving our facility.

If you receive a package that appears visibly damaged or tampered with, we recommend:

• Do not discard the packaging.
• Please take clear photographs/videos of the package before opening it and contact us as soon as possible.

If the product inside is damaged, please share photographs/videos and your order details with our customer support team within 48 hours of delivery so that we can investigate and assist you.

10. Wrong or Missing Product

If you receive an incorrect product or any item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs/videos of the package and the product received.

Our team will review the issue and assist you according to our Return & Exchange Policy.

11. Lost Shipments

If your shipment appears to be lost or has not received a tracking update for an unusually long period, please contact us.

We will coordinate with the courier partner and assist in investigating the shipment.

12. International Shipping

At present, Bhagya ships primarily within India.

International shipping, if introduced, will be subject to applicable shipping charges, customs duties, taxes and regulations of the destination country.

Any international shipping terms will be communicated separately when the service becomes available.

13. Contact Us

For any questions regarding your shipment, please contact the Bhagya customer support team with your order number and registered contact details.

We are always happy to help you track your Bhagya journey.